Privacy Policy

1. Who we are

TrackFit provides professional curtain-track installation services.

The data controller responsible for your personal information is:

2. Information we collect

Depending on how you use the website and our services, we may collect:

• Your name
• Your email address
• Your telephone number
• Your postcode, installation address or project location
• Property, room, window and curtain-track information
• Photographs, measurements, plans and other files you upload
• Messages and correspondence you send to us
• Quotation, booking, installation and payment information
• Technical information such as IP address, browser, device and website usage data

3. How we collect your information

We may collect information when you:

• Enter your postcode on the website
• Complete an installation enquiry
• Upload photographs or project files
• Request or accept a quotation
• Book an appointment or installation
• Contact us by telephone or email
• Use or browse our website

We may also receive information from installers, contractors, designers, landlords, managing agents or other people involved in your project.

4. Why we use your information

We may use personal information to:

• Check whether we cover your location
• Review your installation requirements
• Prepare and send quotations
• Contact you for measurements, photographs or further project details
• Arrange surveys, appointments and installations
• Manage payments, invoices and accounting
• Respond to questions, complaints and service issues
• Maintain records relating to completed work
• Protect the security and integrity of our website
• Improve our website and customer journey
• Meet legal, regulatory and tax obligations

5. Our lawful bases

Depending on the situation, we may rely on:

• Contract: where processing is necessary to provide a quotation, arrange work or perform an agreement with you.
• Legitimate interests: where it is reasonably necessary to operate and improve our business, respond to enquiries, manage projects and prevent fraud or misuse.
• Legal obligation: where we must retain or use information to comply with tax, accounting, consumer or other legal requirements.
• Consent: where you have actively agreed to a specific use, such as certain marketing communications or non-essential cookies.

6. Photographs and uploaded files

Photographs and project files may contain personal information or reveal details about your property.

We use these materials to assess the proposed installation, identify fixing surfaces, understand access requirements and prepare a quotation or installation plan.

We will not use identifiable customer photographs for public marketing without an appropriate lawful basis or permission.

7. Who we may share information with

We may share relevant information with:

• TrackFit employees, installers and authorised contractors
• Track suppliers and other parties involved in fulfilling your project
• Website hosting, email, cloud-storage and software providers
• Accountants, insurers and professional advisers
• Payment providers, where payments are taken
• Regulators, courts, law-enforcement bodies or public authorities where legally required

We only share information where reasonably necessary and expect service providers to protect it appropriately.

8. International transfers

Some technology providers may process or store information outside the United Kingdom. Where this happens, we will use appropriate safeguards required by applicable data protection law.

9. How long we keep information

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, contractual, insurance, legal, tax and accounting requirements.

Retention periods may differ depending on whether an enquiry progresses to a quotation, booking or completed installation.

Unsuccessful enquiry information and uploaded project photographs will be periodically reviewed and deleted or anonymised when no longer needed.

10. How we protect information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

No internet or storage system is completely secure, but we regularly review how information is handled and who can access it.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your information
• Ask us to correct inaccurate information
• Ask us to delete certain information
• Ask us to restrict how certain information is used
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where consent is used
• Complain about how your information is used

To exercise a right, email enquiries@curtaintrackfitters.com.

We may need to verify your identity before responding.

12. Cookies and website technologies

The website may use cookies and similar technologies for essential functionality, security, preferences and website analysis.

Non-essential cookies should only be used after appropriate consent has been obtained. You can manage available choices through the website’s cookie controls.

13. Complaints

Please contact us first so that we have an opportunity to address your concern.

You may also complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

14. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with an updated date.